Terms and Conditions

Terms and Conditions

The service order/invoice is by and between “Air Fair Heat & Air,LLC” and “customer”. The service order/invoice contains the entire agreement between the two parties, and no rights are created in favor of either party other than what is specified in the service order/invoice. The terms of each agreement will begin on the effective date of the service order/invoice and continue for the term specified on the service order/invoice.  Our certified technician will perform all work professionally and utilize materials of good quality during normal working hours and in accordance with the terms outlined in the service order/invoice.  Normal working hours: 8:00am-5:00pm Monday, Tuesday, Wednesday, Thursday, Friday excluding nights, weekends, and holidays, unless otherwise specified.  Air Fair Heat & Air,LLC will retrieve all material and provide labor required to perform maintenance/service as outlined in the service order/invoice.

The customer shall provide reasonable access to the equipment being serviced as per Air Fair Heat & Air,LLC’s instructions and allow our personnel to stop and start all equipment necessary to perform agreed maintenance/service or repair. The customer will also establish that all work areas shall be free of hazards (asbestos, insects, rodents, chemicals, mold, etc...) and to clear working area of any hazards that would inhibit the installation or repair. If the hazard is found during the time of service, all work by Air Fair Heat & Air,LLC will cease until customer has corrected matters appropriately at customer's expense. Also, after investigation, Air Fair Heat & Air,LLC reserves the right to automatically terminate the service order/invoice if the equipment that is to be serviced is found to be in extremely poor condition.

At times, the customer may request that Air Fair Heat & Air,LLC provide additional or amended services not covered by the existing service order/invoice. The two parties may, but are not required to, agree to a change in services either by amending the service order/invoice in existence or by signing into a new service order/invoice. Such a change, if carried out, will specify the services to be performed by Air Fair Heat & Air,LLC, but not limited to, price terms.

PAYMENT

The customer will compensate Air Fair Heat & Air,LLC for the services rendered, supplies, and materials needed, in accordance with the terms, conditions, and payment schedule outlined on the service order/invoice. Customer will make complete payment to Air Fair Heat & Air,LLC on completion of services rendered, immediately after receipt of accurate service order/invoice from Air Fair Heat & Air,LLC with the indicated prices of services performed. Such service order/invoice from Air Fair Heat & Air,LLC will itemize any reimbursable expenses. 

The customer agrees to pay and be responsible for any additional gross amount of any present or future sales, use, excise, value-added, or other similar tax, however designated applicable to the price sale or delivery of any products, services or the work furnished hereunder or for their use by Air Fair Heat & Air,LLC on behalf of the customer whether such tax shall be local, state, or federal in nature. This will include but not be limited to the recovery, recycling, reclamation, handling and disposal of all refrigerants, and the additional costs incurred for refrigerant tax and/or increased costs due to limited availability.

Emergency Work:  When a customer makes an emergency service request, Air Fair Heat & Air,LLC reserves the right to charge the customer the emergency service labor rate and fees.  In addition, at the discretion of Air Fair Heat & Air,LLC, a new Service Order Invoice may be obtained by Air Fair Heat & Air,LLC before the work is performed.

WARRANTIES

Limited Warranty: All materials, parts and equipment are warranted by the manufacturers' or suppliers' written warranty only. All residential parts & labor performed by Air Fair Heat & Air,LLC is warranted for 1 year from date of service or as otherwise indicated in writing, all commercial parts is warranted for 90 days & labor is warranted for 30 days unless otherwise indicated. Air Fair Heat & Air,LLC makes no other warranties, expressed or implied and its agents or technicians are not authorized to make any such warranties on behalf of Air Fair Heat & Air,LLC.

EXCLUSIONS

Air Fair Heat & Air,LLC will not be held liable for any loss, delay, injury, or damage that are caused by improper use, negligent acts, or circumstances beyond our reasonable control including but not restricted to natural disasters, war, terrorism, civil commotion, acts of government, fire, theft, corrosion, floods, condensate restrictions, freeze-ups, strikes, lockouts, differences with workmen, riots, explosions, quarantine restrictions, code violations or insurance company requirements, delays in transportation, extreme weather conditions, shortage of vehicles, fuel, labor, or materials, or malicious mischief. And, in no event, whether as a result of breach of contract, or otherwise, will Air Fair Heat & Air,LLC be liable for consequential, speculative, penal or incidental damages, including, but not limited to loss of profit or revenues, loss of use of any products, machinery, equipment, cost of capital, cost of substitute products, facilities, services or replacement power, down time costs, or claims of Buyer’s customer for such damages. Also, it is agreed that any changes, adjustments, additions to repairs made by others, unless authorized by Air Fair Heat & Air,LLC will release and terminate all obligations of Air Fair Heat & Air,LLC and the customer will be responsible for payment of materials and any work or services rendered by Air Fair Heat & Air,LLC.

It is agreed that Air Fair Heat & Air,LLC will not be required to complete safety tests, install new devices or make modifications to any equipment to comply with recommendations or directives of insurance companies, governmental agencies, or for other reasons. Neither shall Air Fair Heat & Air,LLC be required to make replacements or repairs necessitated by reason of any other cause beyond its control except ordinary wear and tear.

Final Steps

To proceed with the project, "customer" will need to:

• Submit an APPROVED ESTIMATE OR JOB.
• Agree to the Terms and Conditions by electronic signature or emailed approval. The Terms and Condition represents my commitments to you the "customer"
• Submit initial payment ,if agreed upon in verbal or written contract . All major credit cards accepted. Payments will be processed directly through  HOUSECALL PRO and no credit card information will be viewable or downloadable by Air Fair Heat & Air,LLC unless a recurring authorization form has been signed.
• When the contracted work is completed, final payment plus any incurred additional hourly fees will be charged and a Air Fair Heat & Air,LLC invoice will be emailed/text messaged/mailed to you.